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Return Policy

Return Policy

 We are committed to selling high quality products we hope you will enjoy using but we also know that, for one reason or another, there may be times when you need to exchange or return something you've bought. Please make sure to check your items carefully before it is used or installed. We also recommend that you keep your receipt or order number, which is on the order confirmation or packing delivery, as you may need proof of purchase if any questions after-sale service. 

Defective items 

Items will be reviewed by our product evaluations and if the item is deemed defective due to manufacturing defect or fabric, our site will refund or replace without additional shipping costs. Considering that not defective, will not qualify for an exchange or refund under this return type. 

Exchange

All international returns must be returned within 30 days from receipt of order. 

Shipping costs of international trade must be paid by the customer (Unless the fault was caused by us). All taxes, fees or taxes that must be paid for returned items are the sole responsibility of the customer. 

Instructions for returning 

Please follow the instructions below to return an item: 

Please send an email to specify the reason for returning at first, our support staff will provide the shipping address. 

Please take care when unpacking and repacking your products. 

Please attach a sheet of paper containing the following information: 

The name of our ordered on our website. 

Order number 

Specify the reason for returning the item 

The email address you ordered on our website. 

Please put this piece of paper, and the product returned, in one package, and mail it to us. Provide tracking number once been sent back. We do not take responsibility for returning goods that are lost in transit. If you are interested, then we recommend that you send the goods by registered post and retain proof of posting. 

Solve your problem 

If you have any questions, please feel free to contact our email: admin@deuokl.com We will process your request or complaint, respond as quickly as possible.

 

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